Developing and Evaluating a Classroom-based Intervention to Improve Hospital Team Communication

Faculty of Health and Medical Sciences, University of Copenhagen, Ph.D. thesis, Louise Isager Rabøl, 2011.

Three cycles of systematic curriculum planning, testing, analysis and revision of a classroom-based team training intervention were carried out in a pre-implementation phase. The tests made clear that there is a need for customization to Danish Hospitals. All staff groups and specialties had a need for training. The result was a multi-professional curriculum consisting of the modules: ’An introduction to patient safety’, ’The human factor’, ’Communication’, ’Teamwork’ and ’Implementation and evaluation’ plus methods to support clinical use: Checklists and follow-up.

This thesis concludes that the training programme was well received, but was challenging to implement regardless of the common interest in avoiding patient safety incidents.